Tuesday, 20 January 2015

Dispatching.... More than meets the eye!

Winter has arrived in eastern Ontario, and has it ever made its presence felt. With temperatures dropping to -26°C, call volume has no doubt increased for everybody in the area. I experienced a great lesson today that I want to share with other operators.

 Today is about the dispatcher. This past week I had the opportunity to man the phones for an entire shift, which happened to be our busiest day so far this winter. Was it ever an eye opening experience! I've formed an all around new respect for what it means to be a dispatcher. As an operator, we normally only see the calls we are dispatched and don't realize the concentration and talent it takes to manage 3, 4 or even 5+ operators at the same time, while keeping ETA's down and driver efficiency up! Planning driver routes that are constantly changing with new calls appearing rapidly, phones never stop ringing. Not only is the amount of income rising - but so is the stress level. I cannot even begin to fully explain what our dispatchers face on a daily basis, but what I can tell you is that the work they do deserves the utmost respect!

 Today was an great experience... remember boys and girls your dispatcher might not have it as nice as you think sitting at that desk all day. That being said, thank god my computer mouse was wireless or I might have tried to strangle myself with it a couple times. Hats off to all of you with the honour of calling yourselves a DISPATCHER! I think I'm going to stick to doing the actual calls. 

 SHAWN MICHAUD
CORNWALL, ONTARIO
WM140989
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5 comments:

  1. Unknown20 January 2016 at 10:57

    He he. I remember dispatching in whistler bc. 6 divers, 2 phone lines and radios.
    Plus disgruntled customers coming to pick up cars.
    Threats of violence towards dispatchers were more common than what the drivers receive.

    ReplyDelete
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  3. DCAja11 December 2018 at 02:14

    proud of this job!
    untar

    ReplyDelete
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